Returns & Exchanges

At Schwartz, we strive for culinary excellence, but if your order arrives damaged or incorrect, we offer a hassle-free return policy within 14 days of delivery. Due to the perishable nature of our products, we can only accept returns on unopened items in their original packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Receive Authorization

  Once reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack Securely

  Place the unopened spice jars or pantry staples in their original shipping box, ensuring they are padded to prevent breakage during transit.

• 4.
  Refund Processing

  After we receive and inspect your returned items, a refund will be issued to your original payment method within 5 to 7 business days.